Last updated: May 5, 2026
This Refund Policy explains when and how users may request refunds for purchases made through our online educational website and mobile application (the “Platform”). By using the Platform, you agree to this Policy.
1. General Refund Principles
We aim to provide high quality educational content. However, we understand that situations may arise where a refund is appropriate. Refunds may be granted in accordance with:
- This Refund Policy
- Applicable consumer protection laws
- Platform specific rules (e.g., App Store or Google Play policies)
2. Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Technical Issues — If you cannot access purchased content due to verified technical problems on our side.
- Duplicate Purchases — If you were charged more than once for the same product or subscription.
- Unauthorized Transactions — If your account was used fraudulently and you report it promptly.
- Course Not Delivered — If a paid course or feature is removed before you can access it.
Refunds are not typically provided for:
- Change of mind
- Failure to complete a course
- Dissatisfaction with learning outcomes
- Issues caused by your device, internet connection, or misuse
3. Subscription Refunds
Subscriptions may include monthly, quarterly, or annual plans.
- If purchased through our website, refund requests must be submitted within 7 days of the initial purchase or renewal.
- If purchased through mobile app stores, refunds must follow App Store or Google Play policies. We cannot override their decisions.
Auto renewal can be canceled at any time, but cancellation does not automatically trigger a refund.
4. One Time Purchases
For single purchase items (e.g., individual courses, downloadable materials):
- Refund requests must be made within 7 days of purchase.
- You must not have completed more than 20% of the course or accessed downloadable materials.
5. How to Request a Refund
To request a refund:
- Provide your account email
- Provide proof of purchase (receipt, transaction ID)
- Describe the issue clearly
Submit your request to: admin@sciborg.ai
We typically respond within 3–5 business days.
6. Processing Refunds
Approved refunds will be issued to the original payment method. Processing times:
- Credit/debit cards: 5–10 business days
- App Store / Google Play: subject to their timelines
- Digital wallets: 1–3 business days
7. Non Refundable Items
The following are non refundable:
- Promotional or discounted purchases
- Gift cards or voucher codes
- Completed courses
- Certificates already issued
- Downloaded digital materials
8. Policy Changes
We may update this Refund Policy at any time. Changes take effect when posted. Continued use of the Platform indicates acceptance of the updated Policy.
9. Contact Us
For questions about this Refund Policy, contact us at: